Frequently Asked Questions
Find answers to common questions about our products and services.
Products
Q:Are your products certified organic?
A: Yes, all our products are certified organic by USDA, EU Organic standards, and comply with FSSAI regulations. We maintain strict quality control throughout our supply chain.
Q:What is the shelf life of your powders?
A: Our powders have a shelf life of 24 months from the date of manufacture when stored in a cool, dry place away from direct sunlight.
Q:Are your products vegan and gluten-free?
A: Yes, all our products are 100% plant-based, vegan-friendly, and naturally gluten-free.
Ordering & Shipping
Q:What is the minimum order quantity for B2B?
A: Our minimum order quantity for B2B customers starts at 100kg. For larger orders, we offer competitive bulk pricing and flexible payment terms.
Q:Do you ship internationally?
A: Yes, we export to over 30 countries worldwide. We handle all export documentation and can ship via air or sea freight based on your requirements.
Q:How long does shipping take?
A: Domestic orders typically arrive within 5-7 business days. International shipping times vary by destination, typically 2-4 weeks for sea freight and 5-10 days for air freight.
Quality & Certifications
Q:Can I get a Certificate of Analysis (COA)?
A: Yes, we provide COA with every shipment. You can also request specific testing reports from our quality assurance team.
Q:How do you ensure product quality?
A: We follow ISO 22000 food safety standards, conduct third-party lab testing, and maintain traceability from farm to final product.